账号被冻结
Telegram在2025年4月推出了账号冻结。当Telegram官方认为你违反了服务协议时,便会冻结你的账号。此举为防止大量封禁账号导致误封。
冻结特征
- 冻结后账号将处于“只读”模式,可以正常登录,但无法执行任何操作。
- 仅自己可以看到个人信息,其他用户看到的是“❄️已注销账号”(雪花表示冻结状态)。
- 只有发消息被举报才会导致被冻结,部分风控情形还是会直接封号。
- 账号冻结2周后会自动注销,同时账号状态转变为 封禁 。
界面截图


申诉步骤
联系官方机器人 @SpamBot 并发送
/start
命令。Bot回复:
Your account was blocked for violations of the Telegram Terms of Service based on user reports confirmed by our moderators.
(经用户举报并由版主确认,您的帐户因违反Telegram服务条款而被封锁
)点击输入框下方按钮
This is a mistake
Bot回复:
If you think your account was blocked by mistake, you can submit a complaint...
(如果您认为您的帐户被错误封锁,您可以提交投诉
)点击输入框下方按钮
Yes
Bot回复:
Please write us more details about your case. Why do you think your account was blocked, what went wrong?
(请详细说明您的情况。您认为您的账号被封的原因是什么?出了什么问题?
)操作演示
tfa-frozen3.jpg 输入申诉理由,结合自己情况,态度诚恳些。
参考话术1:
My account is running well, I don't understand what I did to violate the rules. I subscribed to Telegram Premium this morning, but my account was frozen as soon as the membership arrived. I don't understand why, please help me unfreeze it. My account is very important to me. Thank you.
参考话术2:
I was just using my account normally. I am sure I has not violated Telegram terms of service, and I promise I will never do so in the future. My account was blocked by accident. It was a mistake! Please help me check it and recover my account. Thanks.
Bot回复:
Please enter your full legal name.
(请输入您的完整法定姓名
)输入一个名字(不一定要真名,可以是Telegram昵称,但是看起来要正经些)。
Bot回复:
Please enter your contact email.
(请输入联系邮箱
)输入一个可以接收邮件的邮箱。
Bot回复:
Approximately, what year did you sign up for Telegram with this account?
(大约在哪一年,您注册了这个Telegram账号?
)输入你注册账号的年份,例如
2023
。Bot回复:
Please provide a brief general description outlining how you discovered Telegram and, if applicable, who invited you to join.
(请提供一份简短的概述,概述您如何发现Telegram,以及(如果适用)谁邀请您加入
)操作演示
tfa-frozen4.jpg 发送以下内容:
My colleague recommended it to me to use
Bot回复:
Please briefly describe your average daily use of Telegram — including what you like doing the most on the platform and which features you prefer.
(请简要描述您每天平均使用Telegram的情况——包括您最喜欢在该平台上做什么以及您喜欢哪些功能
)输入你平时使用Telegram的情况,可以稍微具体些。
示例:
Work communication, enjoy the Telegram ecosystem
Bot回复:
By submitting this appeal, you hereby acknowledge and agree that all the information you provided is accurate and truthful...
(提交此申诉,即表示您确认并同意您提供的所有信息均准确真实
)操作演示
tfa-frozen5.jpg 点击输入框下方按钮
Confirm
完成人机验证,然后点击输入框下方按钮
Done
Bot回复:
Thank you! Your appeal has been successfully submitted. Our team’s supervisors will check it as soon as possible.
(谢谢!您的申诉已成功提交。我们团队的主管将尽快审核
)
重要
被冻结的账号一周只能申诉一次。
其他
- Telegram账号冻结后恢复的概率很小,建议想办法导出账号数据
- 您可以尝试应用内申诉的同时,前往 支持页面 提交申诉、给官方发送邮件轰炸,增大账号恢复概率