账号被冻结
Telegram在2025年4月推出了账号冻结。当Telegram官方认为你违反了服务协议时，便会冻结你的账号。此举为防止大量封禁账号导致误封。
冻结特征
- 冻结后账号将处于“只读”模式，可以正常登录，但无法执行任何操作。
- 仅自己可以看到个人信息，其他用户看到的是“❄️已注销账号”（雪花表示冻结状态）。
- 发消息被举报、大多数封控情形均会导致账号被冻结。
- 账号冻结2周后会自动注销，同时账号状态转变为 封禁 。
界面截图
申诉步骤
联系官方机器人 @SpamBot 并发送
/start命令。Bot回复：
Your account was blocked for violations of the Telegram Terms of Service based on user reports confirmed by our moderators.（经用户举报并由版主确认，您的帐户因违反Telegram服务条款而被封锁）点击输入框下方按钮
This is a mistakeBot回复：
If you think your account was blocked by mistake, you can submit a complaint...（如果您认为您的帐户被错误封锁，您可以提交投诉）点击输入框下方按钮
YesBot回复：
Please write us more details about your case. Why do you think your account was blocked, what went wrong?（请详细说明您的情况。您认为您的账号被封的原因是什么？出了什么问题？）操作演示
tfa-frozen3.jpg 输入申诉理由，结合自己情况，态度诚恳些。
参考话术1：
My account is running well, I don't understand what I did to violate the rules. I subscribed to Telegram Premium this morning, but my account was frozen as soon as the membership arrived. I don't understand why, please help me unfreeze it. My account is very important to me. Thank you.参考话术2：
I was just using my account normally. I am sure I has not violated Telegram terms of service, and I promise I will never do so in the future. My account was blocked by accident. It was a mistake! Please help me check it and recover my account. Thanks.Bot回复：
Please enter your full legal name.（请输入您的完整法定姓名）输入一个名字（不一定要真名，可以是Telegram昵称，但是看起来要正经些）。
Bot回复：
Please enter your contact email.（请输入联系邮箱）输入一个可以接收邮件的邮箱。
Bot回复：
Approximately, what year did you sign up for Telegram with this account?（大约在哪一年，您注册了这个Telegram账号？）输入你注册账号的年份，例如
2023。Bot回复：
Please provide a brief general description outlining how you discovered Telegram and, if applicable, who invited you to join.（请提供一份简短的概述，概述您如何发现Telegram，以及（如果适用）谁邀请您加入）操作演示
tfa-frozen4.jpg 发送以下内容：
My colleague recommended it to me to useBot回复：
Please briefly describe your average daily use of Telegram — including what you like doing the most on the platform and which features you prefer.（请简要描述您每天平均使用Telegram的情况——包括您最喜欢在该平台上做什么以及您喜欢哪些功能）输入你平时使用Telegram的情况，可以稍微具体些。
示例：
Work communication, enjoy the Telegram ecosystemBot回复：
By submitting this appeal, you hereby acknowledge and agree that all the information you provided is accurate and truthful...（提交此申诉，即表示您确认并同意您提供的所有信息均准确真实）操作演示
tfa-frozen5.jpg 点击输入框下方按钮
Confirm完成人机验证，然后点击输入框下方按钮
DoneBot回复：
Thank you! Your appeal has been successfully submitted. Our team’s supervisors will check it as soon as possible.（谢谢！您的申诉已成功提交。我们团队的主管将尽快审核）
重要
被冻结的账号一周只能申诉一次。